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FAQs
Please call/text 615-802-5448 or self-schedule on the home page if you are interested in scheduling an appointment.
I will ask for your email address and send you the complete intake package along with consents for you to complete. Once you have submitted this, I will verify your insurance eligibility and email you a link to self-schedule your appointment for a date and time that are most convenient for you, or I will contact you to schedule.
I ask that your intake paperwork be completed no later than 72 hours prior to the appointment so that I have time to look it over thoroughly prior to meeting you. This is so appreciated and makes the appointment go more smoothly.
YOU are the most important for the appointment, but there are a couple other things...
If your appointment is through telehealth, so you will need a reliable internet connection and either a smartphone or computer. The Zoom link to join our telehealth session will be sent to you in appointment confirmation and reminder emails. Please have the Zoom app downloaded to your device prior to your appointment.
Please make sure you are in a location where you have privacy prior to logging in.
I am currently in-network with Aetna, Cigna, BCBS, Optum, UHC, Oscar, Wellpoint, and Medicare. Please check with your insurance to verify your mental health benefits prior to scheduling an appointment.
If you are out-of-network or cash pay, I can send you a "superbill" after your appointment and payment, if requested, which lists your diagnosis and date of service that you can submit to your insurance company for your reimbursement of out-of-network providers.
I am unable to coordinate insurance reimbursement for you if out-of-network, but you may be able to reach out to your employer or HR department for assistance.
Yes, your prescriptions will be sent electronically to the pharmacy of your choice. You will receive refills so you don't run out between appointments.
I'm also linked with Fullscript, which is an online dispensary for supplements, and by purchasing through my link you can receive 15-30% off the manufacturer suggested retail price (MSRP).
Here is my Fullscript link if you would like to see what types of products they have available:
https://us.fullscript.com/welcome/dpoplar/signup (https://us.fullscript.com/welcome/dpoplar/signup)
I do provide individual therapy if that is needed outside of medication management. Your medication management appointment may include brief therapy and lifestyle intervention counseling, which can be billed to insurance. If more intensive therapy is needed, I may suggest a therapeutic modality that might be beneficial for you in conjunction with your medication management.
My appointments tend to run longer than the typical psychiatric medication management appointment. I often incorporate therapy into the appointment, especially if someone is doing well on their medicine and need to talk about life issues and stressors affecting their mental health.
Your intake appointment will typically take 60 minutes, but may last up to 90 minutes. While this is longer than typical mental health intakes, the longer time frame allows me to obtain a thorough history and get to know you well before we go forward with a treatment plan.
Follow-up appointments will last from 15-60 minutes, depending on your needs. During this appointment, we'll discuss any new concerns you have, how you're responding to any medication prescribed, and continue to implement your treatment plan, adjusting as necessary. Therapy may be incorporated.
After your first appointment, you will typically be asked to follow-up in 1 month afterwards unless you request to be seen sooner.
You should also have a revisit within 1 month after a medication change or any acute issues or instability.
If you are doing well and your medication/plan is working for you, visits can take place every 3-6 months, depending on what is appropriate for your situation.
You are able to return for a visit at any time as needed and per your preference.
When you complete your intake paperwork, you will be asked to fill out your payment information.
I use Headway to bill through insurance. They will collect your copay/deductible and require enrollment in autopay. I may bill your insurance directly depending on the situation, and in that case will collect the amount you're responsible for through Stripe. Copays and coinsurance will typically be collected on the date of service, but may be collected at a later date depending on insurance billing.
If self-pay, your card on file will be charged on the date of your appointment.
If for any reason you need to cancel or reschedule an appointment, you may do so in the online appointment portal or call/text 615-802-5448. There is a $100 fee for cancellations that occur less than 24 hours prior to the appointment. I have this policy in place to ensure that I'm able to see new and returning clients within a reasonable time frame, and excessive cancellations make that difficult. Please reach out if you have extenuating circumstances that prevent you from canceling in time.
I'm able to complete your forms with current information I have based on your past and present visits, but I'm unable to make a judgment as to whether or not you qualify for benefits. Also, if you are a new patient, please understand that I typically require several visits to get to know you before completing FMLA or disability paperwork.
There is a $100 fee for FMLA, short-term or long-term disability paperwork. There is a turnaround time of 3 business days for form completion.
ESA letters are $50 and only require an intake visit.
You can contact the office by sending a message through the IntakeQ portal (preferred), or by sending an SMS-based text to (615) 802-5448, either from your phone, through the Spruce app, or by logging into the Spruce website (https://www.sprucehealth.com/patients).((https://www.sprucehealth.com/patients))
Using the Spruce app or website is secure and HIPAA-compliant, rather than by sending a text directly from your phone, which may not be secure depending on your cellphone provider. All information that is sent to you through the Spruce app is secure on my end.
The practice mailing address is:
Harmony Earth Integrative Mental Health
2000 Mallory Ln, Ste 290, #1099
Franklin, TN 37067
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