Please call/text 615-802-5448 or self-schedule from our website on the home page if you are interested in scheduling an appointment. If we are unavailable to answer your call, we will call you back as soon as possible.

We will ask for your email address and send you the complete intake package along with consents for you to complete. Once you have submitted this, we will verify your insurance eligibility and email you a link to self-schedule your appointment for a date and time that are most convenient for you.

We ask that your intake paperwork be completed no later than 72 hours prior to the appointment.

All appointments are conducted by telehealth, so you will need a reliable internet connection and either a smartphone or computer. The link to join our telehealth session will be sent to you in appointment confirmation and reminder emails.

Please make sure you are in a location where you have privacy prior to logging in.

We are currently in-network with Aetna, Cigna, BCBS of Tennessee, Optum (includes United Healthcare and Oscar), and Medicare. Please check with your insurance to verify your mental health benefits prior to scheduling an appointment.

If you are out-of-network or cash pay, we can send you a "superbill" after your appointment and payment, if requested, which lists your diagnosis and date of service that you can submit to your insurance company for your reimbursement of out-of-network providers.

We are unable to coordinate insurance reimbursement for you if out-of-network, but you may be able to reach out to your employer or HR department for assistance.

Yes, your prescriptions will be sent electronically to the pharmacy of your choice. You will receive refills so you do not run out between appointments.

We are also linked with Fullscript, which is an online dispensary for supplements, and by purchasing through our link you can receive 20% off the manufacturer suggested retail price (MSRP) by following this link:

https://us.fullscript.com/welcome/dpoplar/signup

Your appointment may include brief therapy and lifestyle intervention counseling. However, if more intensive therapy is needed, we may suggest a therapeutic modality (such as cognitive-behavioral therapy or EMDR) that might be beneficial for you in conjunction with your medication management.

Your first appointment will typically take 60 minutes, but may last up to 90 minutes. While this is longer than typical mental health intakes, the longer time frame allows us to obtain a thorough history and get to know you well before we go forward with a treatment plan.

Follow-up appointments will last up to 30 minutes, depending on your needs. During this appointment, we will discuss any new concerns you have, how you are responding to any medication prescribed, and continue to implement your treatment plan, adjusting as necessary.

After your first appointment, you will typically be asked to follow-up in 1 month afterwards unless you request to be seen sooner.

You should also have a revisit within 1 month after a medication change or any acute issues or instability.

If you are doing well and your medication/plan is working for you, visits can take place every 3-6 months, depending on what is appropriate for your situation.

You are able to return for a visit at any time as needed and per your preference.

When you complete your intake paperwork, you will be asked to fill out your payment information.

We either use Alma to bill through insurance and they will collect your copay as well, or bill your insurance directly. We ask that all insurance clients be enrolled in autopay. Copays and coinsurance will be collected on the date of service.

If you are self-pay, we will charge your payment card on the date of your appointment.

If for any reason you need to cancel or reschedule an appointment, you may do so in the online appointment portal or call/text us. There is a $100 fee for cancellations that occur less than 24 hours prior to the appointment. We have this policy because we want to make sure that we are able to see new and returning clients within a reasonable time frame, and excessive cancellations make that difficult. Please reach out to us if you have extenuating circumstances that prevent you from canceling in time.

We are able to complete your forms with the current information we have based on your past and present visits, but we are unable to make a judgment as to whether or not you qualify for benefits.

There is a $100 fee for FMLA, short-term or long-term disability paperwork. There is a turnaround time of 3 business days for form completion.

You may contact the office by sending a message through the IntakeQ portal (preferred), or by sending an SMS-based text to (615) 802-5448, either from your phone, through the Spruce app, or by logging into the Spruce website (https://www.sprucehealth.com/patients).

Using the Spruce app or website is secure and HIPAA-compliant, rather than by sending a text directly from your phone, which may not be secure depending on your cellphone provider. All information that we send to you through the Spruce app is secure on our end.

The practice mailing address is:

Harmony Earth Integrative Mental Health

2000 Mallory Ln, Ste 290, #1099

Franklin, TN 37067